Interact is a contact centre outsourcer launched by the former management one of the world’s largest outsourcers. The head office is based in Richmond and includes a network of regional sites set up in areas of high unemployment. Our work covers both B2B and B2C sales, up-sell, customer service and retention campaigns on the phone, via e-mail and webchat across sectors such as telecoms, Food and Beverage, financial services, and merchant recruitment for online retail and services sectors. Using our 100+ years of management experience in contact centres, our aim is to achieve operational excellence – through a combination of a focus on the working environment and deployment of the latest technology.
We are committed to changing the way people view our industry and have grown a company where employees can use the skills they acquire with us to develop themselves and their careers. Employee accountability is key to ensuring that every customer’s conversation creates the best possible experience for both parties.