The Digital Journey Map

The world is going through a digital revolution at an unprecedented pace. But the true power of this revolution does not simply lie in the advancements in technology or the changes in the digital landscape, but in the fact that the technology is in the hands of the customer!

In 2014 the editorial team at the Customer Management Exchange Network put together this Digital Journey Map, showcasing the thoughts of some of world's leading digital marketers from the most credible brands to find out where they’re at on their Digital Journey and - critically - where they need to be. This map presents great opportunity to reflect on the actions your organisation has made in the last couple of years and see how far you still have to go.

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